Searching for the Right Community
Having toured countless communities, we ultimately chose one which we very quickly discovered was not living up to their promises and our own expectations of the care Grandma Lois needed and deserved. This same experience repeated itself again at the next community we chose. We were very discouraged and frankly concerned that to find the care she deserved we would have to move her far from the neighborhood in which she had spent most of her life.
We soon realized that what really mattered when it came to her care and happiness, and our piece of mind as a family, was the quality of care provided and character of the staff who would be interacting with her on a daily basis. The commitment, compassion, and dedication of the care staff was far more important to us than any fancy looking buildings, shiny new appliances, perfectly manicured landscaping or a long list of amenities.
Following an exhaustive search, which included interviewing members of the care teams, we found a community that was just right for Lois and gave us the peace of mind we needed. It was such a relief to finally have found a community that when we said goodbye at the end of a visit we did so with the confidence that a great team of people were around her providing her with the care and respect she deserved. This experience has since shaped our approach to the quality of care in our own communities. We have since redoubled our efforts to attract, develop, and retain the best, most dedicated, and caring staff in each and every one of our locations.